FAQ

We accept returns and exchanges instore or online provided they meet our Returns Policy. Instructions on how to return can be found here.

We currently don’t offer free returns for change of mind purchases. If you need to return an item via post, this will be at your own expense.

From time to time, errors can occur where stock is no longer available and we’re unable to fulfill your order. If this occurs, we will provide a full refund and contact you to advise.

Often items can be sent in separate parcels as an item may be a pre order item and we are waiting for stock to arrive.

Track your delivery here and it will identify if order has 2 parcels on the way.

Alternatively, please contact us via the Contact Us form and we’ll investigate it further.

As soon as you identify the error, please contact us via the contact us form and we will do our best to have this changed prior to dispatch.

We do, although please note that due to COVID 19 Australia Post has currently halted deliveries to some countries.

We accept VISA, MasterCard, PayPal and ZipPay*.

We’re unable to offer layby on your order.

We aim to have all orders shipped within 7-10 business days.

If your order hasn’t been shipped within this timeframe, please refer to the product page for individual fulfilment times as pre-order items will affect this timeframe.

Any delivery times notified to Customer are estimates only and TLA is not liable for late or non-delivery of Product.

Once your order has been shipped, you will receive your tracking number via email.

To track your parcel, please use your tracking number via the Australia Post website here.

Unfortunately, we’re unable to make any changes to an order once it has been placed.

If there are any urgent changes, please contact our customer service team via the Contact Us form and we will endeavour to make these adjustments. However, please note these changes are unable to be guaranteed.

TLA is unable to redirect Product once it has left our warehouse. If a customer order is returned to TLA due to being insufficiently addressed or unclaimed, TLA will notify you to get correct shipping details.

Unfortunately, we’re unable to make any changes to an order once it has been placed.

You may cancel an Order at any time up until the Order has been dispatched. All cancellations must be sent to customerservice@tlaworldwide.com

In the event that an Order has been dispatched, the Order will not be able to be cancelled.

Click here and enter in your details.

If you require your shop password to be reset, please use the following link and an email will be sent with instructions.

All Australian orders will be charged $12.50 for freight trackable through Australia Post. All international orders will be shipped at $35.

If you receive a redemption card, please send in a registered/tracked envelope to: TLA Merchandise, PO Box 4550, Dandenong South, VIC 3164