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How do I return an item from my order?

We accept returns and exchanges instore or online provided they meet our Returns Policy. Instructions on how to return can be found here.

Do you offer free returns?

We currently don’t offer free returns for change of mind purchases. If you need to return an item via post, this will be at your own expense.

I’ve received a refund I wasn’t expecting – what is this for?

From time to time, errors can occur where stock is no longer available and we’re unable to fulfill your order. If this occurs, we will provide a full refund and contact you to advise.

My order just arrived but it’s missing an item

Often items can be sent in separate parcels as an item may be a pre order item and we are waiting for stock to arrive.

Track your delivery here and it will identify if order has 2 parcels on the way.

Alternatively, please contact us via the Contact Us form and we’ll investigate it further.

I’ve entered in the incorrect address on my order – what can I do?

As soon as you identify the error, please contact us via the contact us form and we will do our best to have this changed prior to dispatch.

Do you ship internationally?

We do, although please note that due to COVID 19 Australia Post has currently halted deliveries to some countries.

What payment options do you offer?

We accept VISA, MasterCard, PayPal and ZipPay*.

We’re unable to offer layby on your order.

When will my order be shipped?

We aim to have all orders shipped within 7-10 business days.

If your order hasn’t been shipped within this timeframe, please refer to the product page for individual fulfilment times as pre-order items will affect this timeframe.

Any delivery times notified to Customer are estimates only and TLA is not liable for late or non-delivery of Product.

How can I track my order?

Once your order has been shipped, you will receive your tracking number via email.

To track your parcel, please use your tracking number via the Australia Post website here.

I’ve made a mistake - can I edit my order?

Unfortunately, we’re unable to make any changes to an order once it has been placed.

If there are any urgent changes, please contact our customer service team via the Contact Us form and we will endeavour to make these adjustments. However, please note these changes are unable to be guaranteed.

TLA is unable to redirect Product once it has left our warehouse. If a customer order is returned to TLA due to being insufficiently addressed or unclaimed, TLA will notify you to get correct shipping details.

How can I add another item to my order?

Unfortunately, we’re unable to make any changes to an order once it has been placed.

Can I cancel my order?

You may cancel an Order at any time up until the Order has been dispatched. All cancellations must be sent to customerservice@tlaworldwide.com

In the event that an Order has been dispatched, the Order will not be able to be cancelled.

How do I login into my shop account?

Click here and enter in your details.

I can’t get into my account – how can I reset my password?

If you require your shop password to be reset, please use the following link and an email will be sent with instructions.

How much does it cost to send my order?

All Australian orders will be charged $12.50 for freight trackable through Australia Post. All international orders will be shipped at $35.

How do I redeem my redemption cards?

If you receive a redemption card, please send in a registered/tracked envelope to: TLA Merchandise, PO Box 4550, Dandenong South, VIC 3164

If I have a damaged card that I want replaced, what do I need to do?
  1. Please contact Customer Service at customerservice@tlaworldwide.com to lodge your query as soon as you become aware of the damage.
  2. Please include photo(s) clearly showing the damage and a detailed description of the card damage
  3. Please also include your phone number and email address.
  4. TLA warrants that it can only offer refunds or replacements to products which have been damaged during the manufacturing process.
  5. TLA is unable to offer repairs to damaged cards.
  6. Minor variations in the condition of cards within packets is an industry norm and as such cards with minor imperfections are not replaceable.
  7. If the card is approved by TLA in writing for replacement, please send to:

    TLA Trading Cards
    PO Box 4550
    Dandenong South, VIC 3164

  8. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
  9. TLA may not at times be able to replace individual cards as we don’t have any available. If this is the case and there is a major fault, we will offer you a replacement card of similar value.
  10. Without proof of purchase (a receipt) from a retailer, TLA reserves the right to refuse refund or replacement to any customer.
  11. TLA will not replace any card(s) purchased or traded on the secondary market.
  12. If the card is a redemption that was sent by TLA, you must inform us within seven days of receipt for us to evaluate the case.
  13. If the product which you purchased is more than two (2) years old, TLA is unable to offer a replacement or return.
  14. Please note that if your card is approved for replacement, please allow up to 12 months for the replacement card to be delivered.